Shipping Policy

Where we ship. We currently ship within the 48 contiguous United States. For delivery to Alaska, Hawaii, PO boxes or APO/FPO addresses, email us before ordering and we'll confirm whether we can reach you. We don't ship internationally yet.

Processing time. Orders are packed by hand and ship within 1–3 business days (Monday–Friday, excluding holidays). During launches or holidays, processing may take longer. If your order will be delayed beyond our stated time, we'll email you with a new estimate and the option to cancel for a full refund.

Shipping method. Fragrances contain alcohol and are classified as flammable liquids, so every order travels by ground service. Delivery typically takes 2–8 business days after shipment, depending on your location.

Free shipping. Shipping is free on every order, and every package includes the carrier's standard coverage.

Shipping Protection. Add Shipping Protection at checkout to cover your order against loss, damage and porch theft. It costs $2.95 for orders under $100, $4.95 for orders of $100–$199.99, $6.95 for orders of $200–$399.99, and $9.95 for orders of $400 or more.

Tracking. You'll receive an email with tracking information as soon as your order ships.

Address accuracy. Please double-check your shipping address at checkout. We can't be responsible for orders delivered to an incorrect address provided at checkout. If you spot a mistake, email us right away. We can update it if the order hasn't shipped.

Lost or stolen packages. If tracking shows delivered but you haven't received your order, check with neighbors and your local post office, then email us within 3 days of the delivery date. If you added Shipping Protection, we'll send a replacement or refund once we've confirmed the loss. Without Shipping Protection, we'll file a claim with the carrier for you and send a replacement or refund if the claim is approved. Carriers generally don't cover packages marked as delivered.

Damaged in transit. See our Refund & Return Policy. Report damage or leaks within 3 days of delivery with photos and we'll make it right.